POLICIES AND PROCEDURES

View our Governance, Delivery Centre, Safety & Safeguarding and Privacy policies and procedures below.

GOVERNANCE

Complaints Policy and Procedure

This policy applies to anyone who interacts with our organisation, including members of the public, participants, partner bodies, and staff or volunteers acting in the course of their duties.

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Conflict of Interest Policy - Board and Staff

Including the conflict of interest declaration for Board of Directors and Staff members.

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Equality Policy

This policy outlines Paddle Scotland’s commitment to equality, diversity and inclusion.

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Data Protection Policy

This policy outlines how Paddle Scotland complies with the receiving, storage, processing, retention and disposal of personal data.

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Disciplinary Policy

This procedure sets out the action which will be taken when the Code of Conduct is breached.

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Health and Safety Policy

In relation to the physical and mental health and safety of employees and volunteers.

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DELIVERY CENTRE

Appeals Policy

This policy sets out the appeal process for a learner who has had an unsuccessful outcome at a British Canoeing Awarding Body qualification course conducted by a Paddle Scotland registered course provider.

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Artificial Intelligence Policy

Generative Artificial Intelligence (AI) Policy in relation to Qualification Assessment.

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Accredited Prior Learning (APL) & Recognised Prior Learning (RPL) Policy & Guidance

This sets out Paddle Scotland’s position on recognising APL & RPL as part of working towards a British Canoeing Awarding Body qualification.

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Bespoke Agreement Policy

This sets out the process and criteria for providers to request adjustments to the standard terms set out in the Provider Service Agreement (“the Agreement”) with the Delivery Centre. Its purpose is to ensure a transparent, consistent, and fair approach to considering bespoke contractual terms, while maintaining the integrity of the Delivery Centre’s service standards.

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Certification Guidance 

This document is designed to give candidates information
about the certification process of Awarding Body Awards by Paddle
Scotland. It outlines the timescales for certification and how a duplicate certificate
can be obtained.

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Code of Conduct for Coaching Workforce (Paddle UK)

This Code of Conduct builds upon the UK Coaching Code of Practice and aligns with the Chartered Institute for the Management of Sport and Physical Activity requirements. It reflects best practices and ethical guidelines for all Coaches in paddlesport.

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Conflict of Interest In relation to Awarding Body Qualification Assessment Verification and Administration

Paddle Scotland's Conflict of Interest Policy in relation to Awarding Body Qualification Assessment Verification and Administration.

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Course Authorisation Advertising and Results Submission

This document gives an outlines the terms and conditions of course authorisation and results.

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Delivery Centre Course Authorisation Terms and Conditions

This document gives an outline of when and how to request a course authorisation and how to submit your results / outcomes onto the course once completed.

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Delivery Centre Sanctions Policy

This document fulfils our commitment to ensure regulated qualifications are provided to a consistent standard, in line with Awarding Body regulatory requirements.

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Malpractice and Maladministration

This policy relates to suspected or actual malpractice and maladministration on the part of Learners, Providers, Tutors, Assessors and anyone involved in the delivery of British Canoeing Awarding Body Awards (BCAB) qualifications.

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Summary of Prerequisites for BCAB Qualifications & Awards

This document outlines the prerequisites for paddlesport leadership and coach awards. It is subject to change, therefore please ensure you check for the latest updates and version.

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Provider Service Agreement 2026

Between the Delivery Centre and any authorised provider. Valid from 30th January 2026.

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Quality Assurance & Standardisation Procedures

To outline Paddle Scotland's Quality Assurance and Standardisation processes in relation to delivery of all British Canoeing Awarding Body (BCAB) qualifications and awards.

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Quality Improvement Plan

To outline the Delivery Centre's approach to quality improvement, particularly in relation to the responsibilities for delivery of BCAB regulated qualifications.

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Registration Guidance

This guidance explains how Paddle Scotland Members can Register or Check In for a course. Registration is separate from booking a course which is done directly with the Course Provider.

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Special Considerations and Reasonable Adjustments Policy

To provide guidance to Learners, Tutors, Assessors, Providers, Trainers and IV Officers on how they can best support people with special educational needs, disabilities, temporary illness or injury or other adverse circumstances outside their control to ensure they are not unfairly disadvantaged when undertaking training and assessment.

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SAFETY & SAFEGUARDING

Child Wellbeing and Protection Policy

Safeguarding Children and Young People.

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Safeguarding Adults Policy

Paddle Scotland's Safeguarding Adults Policy.

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PVG and the suitability decision making procedures as part of a Safer Recruitment process

Paddle Scotland's PVG procedure.

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Making Referrals to Disclosure Scotland Policy

This policy is relevant to all those involved in making recruitment or disciplinary decisions for Paddle Scotland staff or volunteers.

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Secure Handling of Disclosure Information Policy

Disclosure Records are used for the purpose of assessing an individual's suitability for paid and/or unpaid work.

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PRIVACY

Privacy Notice

Paddle Scotland will be a “controller” of the personal information that you provide to us online, over the phone and through paper forms.

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OTHER

Terms and Conditions of Sale

This page (together with the documents referred to on it) tells you the terms and conditions on which we supply any goods and services.

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